Live Orders
To go to the “Live Orders” page, click on Orders > Live Orders on the sidebar.
Live Orders Filters
You can select to view orders from either All stores or specific stores
Toggle to show accepted orders and show failed orders only
View orders by order type, table area, or specific tables
The Live Orders page will only show orders made for that day, so pre-orders for future dates will not be visible. To accept pre-orders, go to the All Orders page instead.
All Orders
Under the All Orders tab, you can access useful information such as order codes, order type, customer details, cash/card payment, etc.
All Orders Filters
You can select to view orders from either All stores or specific stores
Select the date range
View orders by order type
Filter orders by archived or rejected orders
Group orders by date
Increase the number of displayed orders
Customers Profile
The “Customer” tab shows a list of all your customers and their contact info, marketing subscription, last order date, total spend and total number of orders.
By clicking on a customer’s name, you can access detailed information about them. This includes their past order history, favorite products, average order value, and the frequency of their in-store, delivery, or pickup orders.
Troubleshooting: Common Issues & Fixes
I can’t see my orders for today.
I can’t see my orders for today.
To view your live orders, make sure to select your store in the Live Orders filters. If you’re viewing orders from the All Orders page, make sure to select the correct store and date range.
Next Steps & Related Articles
Still Need Help?
If you’re stuck, our support team is happy to help!
💬 For urgent concerns, click on the chat widget at the bottom right of the page. Our team is available 8 AM – 11:59 PM GMT.
📩 For any other enquiries, feel free to email us at [email protected]. All messages will be seen and responded to by our team within a few minutes.