Quick Summary
Go to Orders > All Orders > Select All stores > Select date (All-time) > Search 4-digit Collection code/Order ID
Interactive Guide (Click-to-View)
Step-by-Step Guide
Step 1: Refund Order
Go to the “All Orders” tab and select the correct date and store.
Click on “Filters” at the top right part of the page and select all stores in the “Select store” dropdown, select “All time” for the date range, click on “Apply selection”, then close the filters tab.
If you’ve archived or rejected the order you need to refund, make sure to toggle on “Show archived orders” and “Show rejected orders”.
Type the Order ID/Collection code on the search bar.
Find the order you want to refund and click on it. Scroll down on the order details page and click on “Refund order” to process the refund.
You can either toggle 'Full refund' to refund the whole amount or refund only a specific amount (eg service charge/delivery fee) and select a reason for the refund.
Note: Each order can only be refunded once. Clicking the refund button twice will not initiate a second refund.
Pay-At-Table
In case a refund is necessary for a Pay-At-Table order, go to Tables (on the dashboard sidebar) > View Payments button beside the order, and you will be directed to the refund button.
Refunding Past Transactions
If you need to locate older transactions, you can access them by clicking on Analytics > Accounting > All Transactions. You will also be able to view all transaction information on your POS.
Note: When customers add to a bill using storekit, the order will be displayed as "Cash" in the Orders tab, and it will not be reflected in the Reports tab.
Next Steps & Related Articles
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