Customers’ Feedback

If you haven’t enabled customer feedback for your store yet, go to the storekit dashboard and log in.

Go to your store settings and click on “Feedback” at the bottom.

Toggle on “Enable feedback” and set the notification delay you want. The delay determines when the feedback email is sent to your customer. We'll use the expected delivery time (for Takeaway) + the number in minutes you set here.

You also have the option to only send feedback to customers who opted in to receive marketing communications. Simply toggle “Opt-in only” to enable this feature.

Note: customers will only receive one email per day, even if they've placed multiple orders during that time period.

Click on “Save” once done.

To view your customer feedback report, click on “Feedback” on the sidebar.

If you have multiple stores, select the store on the top right corner to see feedback by store. You can also view feedback from specific dates ranges.

Note: Feedback is not public and can only be seen by storekit account users.

If you’d like to export your feedback, simply click on “Export” and the file will be sent to your email.