# storekit Support Help Centre

> Help center for storekit

## \*NEW\* Features

- [Store Designer](https://help.storekit.com/en/articles/11993153-store-designer.md): Design your menu layout, colours, and branding your way. Storekit's 'Store Designer' puts you in full control of how your online menu looks.

## What is storekit?

- [What is Storekit?](https://help.storekit.com/en/articles/6831100-what-is-storekit.md): The ultimate ordering platform for hospitality, learn how storekit works and why we’re a game-changer in the industry.
- [What Are The Benefits Of Storekit?](https://help.storekit.com/en/articles/6831102-what-are-the-benefits-of-storekit.md): Storekit helps hospitality businesses boost sales, speed up service, and improve customer experience with digital menus and seamless ordering. Discover all the ways it can level up your business.
- [How Will Storekit Slot Into My Operations?](https://help.storekit.com/en/articles/6831108-how-will-storekit-slot-into-my-operations.md): Storekit helps hospitality businesses boost sales, speed up service, and improve customer experience with digital menus and seamless ordering. Discover all the ways it can level up your business.
- [How To Create A Storekit Account](https://help.storekit.com/en/articles/6834715-how-to-create-a-storekit-account.md): Making a storekit account is easy. Simply tap here to create your account, upload your menu, add your store details then enable payments. You can be trading in as early as 48 hours!
- [What Costs Are Involved?](https://help.storekit.com/en/articles/6831125-what-costs-are-involved.md)

## Creating Your Menu

- [How To Set Up Table Area Category Restrictions](https://help.storekit.com/en/articles/11402663-how-to-set-up-table-area-category-restrictions.md): Introduce dynamic menu offerings by restricting category availability according to table areas. This guide will walk you through the setup.
- [How to choose your takeaway set-up](https://help.storekit.com/en/articles/5436228-how-to-choose-your-takeaway-set-up.md)
- [How To Set Up Your Takeaway Store](https://help.storekit.com/en/articles/8144829-how-to-set-up-your-takeaway-store.md): Speed up service and keep orders flowing with storekit takeaway. This guide will walk you through the setup step by step.
- [Setting Up Delivery Zones](https://help.storekit.com/en/articles/6004646-setting-up-delivery-zones.md): Optimise your delivery service by setting up delivery zones on storekit. This guide walks you through the process step by step.
- [Turn On/Off Delivery Or Pickup](https://help.storekit.com/en/articles/6037300-turn-on-off-delivery-or-pickup.md): Easily enable or disable delivery and pickup on storekit to match your service needs. This guide will show you how to do it in just a few clicks.
- [Changing Opening Hours And Pickup/Delivery slots](https://help.storekit.com/en/articles/5443865-changing-opening-hours-and-pickup-delivery-slots.md): Keep your store running smoothly by updating opening hours and pickup/delivery slots on storekit. This guide will walk you through the process in just a few steps.
- [How To Set Up Your Order & Pay Store](https://help.storekit.com/en/articles/8338634-how-to-set-up-your-order-pay-store.md): Get your store up and running with storekit’s Order & Pay system. This guide will walk you through the setup step by step.
- [Order Batching](https://help.storekit.com/en/articles/6430149-order-batching.md): Streamline your kitchen workflow by setting up order batching on storekit. This guide will walk you through the process step by step.
- [How To Set Up Tables and Areas](https://help.storekit.com/en/articles/6429828-how-to-set-up-tables-and-areas.md): Organize your space and streamline ordering by setting up tables and areas on storekit. This guide walks you through the process step by step.
- [How To Disable Tables And Areas](https://help.storekit.com/en/articles/6508026-how-to-disable-tables-and-areas.md): Need to turn off tables and areas on storekit? This guide will walk you through the process in just a few clicks.
- [How To Create A Visual/Digital Menu](https://help.storekit.com/en/articles/8502114-how-to-create-a-visual-digital-menu.md): Make ordering easier with a visual digital menu on storekit. This guide shows you how to create one step by step.

## Managing Your Menu

- [How To Build Your Storekit Menu](https://help.storekit.com/en/articles/8338545-how-to-build-your-storekit-menu.md): Set up a seamless ordering experience by creating your menu on storekit. This guide will walk you through the process step by step.
- [How To Set Category Availability](https://help.storekit.com/en/articles/6428426-how-to-set-category-availability.md): Control when menu categories are available by setting category availability. This guide will walk you through the setup step by step.
- [How To Snooze or Mark Products As Out Of Stock](https://help.storekit.com/en/articles/6430223-how-to-snooze-or-mark-products-as-out-of-stock.md): Keep your menu up to date and efficiently manage inventory by snoozing or marking products as out of stock on storekit. This guide will show you how to do it in just a few clicks.
- [How To Add Modifiers To Menu Items](https://help.storekit.com/en/articles/6004052-how-to-add-modifiers-to-menu-items.md): Give customers more choice by adding modifiers to your storekit menu items. This guide will help you set it up in just a few steps.
- [How To Turn On Inventory Management](https://help.storekit.com/en/articles/6003620-how-to-turn-on-inventory-management.md): Keep stock levels in check by turning on inventory management. This guide shows you how to set it up in just a few steps.
- [Setting Up Stock Management](https://help.storekit.com/en/articles/10925260-setting-up-stock-management.md): Keep your stock in check by tracking modifier inventory on storekit. This guide walks you through the setup to ensure accurate stock management.
- [How To Show/Hide Modifier Groups](https://help.storekit.com/en/articles/8051020-how-to-show-hide-modifier-groups.md): Control customization options by showing or hiding modifier groups. This guide will help you set it up in just a few clicks.
- [Setting Compare At Price On Menu Items](https://help.storekit.com/en/articles/8383473-setting-compare-at-price-on-menu-items.md): Make prices more visually enticing and show customers how much they can save by setting a compare-at price on your menu items. This guide will show you how to do it in just a few steps.

## Before Going Live Checklist

- [How To Enable Payments](https://help.storekit.com/en/articles/6385970-how-to-enable-payments.md): Start accepting orders seamlessly by enabling payments on storekit. This guide will walk you through the setup step by step.
- [Changing Your Bank Account on Storekit](https://help.storekit.com/en/articles/10770217-changing-your-bank-account-on-storekit.md): If you’re looking to change the bank account connected to your payment application on storekit, this guide will help you set it up in just a few taps.
- [Checking the Status of Your Payment Application on Storekit](https://help.storekit.com/en/articles/10770252-checking-the-status-of-your-payment-application-on-storekit.md): Here’s how to check the status of your payment application after completing the steps to enable payments on storekit.
- [Changing Your Store Address](https://help.storekit.com/en/articles/5970338-changing-your-store-address.md): Keep your business details up to date by changing your store address on storekit. This guide will show you how to do it in just a few steps.
- [Picture specifications](https://help.storekit.com/en/articles/6004413-picture-specifications.md)
- [My Store Says "I’m not accepting orders at the minute"](https://help.storekit.com/en/articles/6037317-my-store-says-i-m-not-accepting-orders-at-the-minute.md)
- [Setting Up And Changing Gratuity Settings](https://help.storekit.com/en/articles/6004617-setting-up-and-changing-gratuity-settings.md): Easily set up and adjust tipping options by changing your gratuity settings on storekit. This guide will show you how to customise them in just a few steps.
- [How To Properly Set Up Opening Hours](https://help.storekit.com/en/articles/7895176-how-to-properly-set-up-opening-hours.md): Ensure customers order at the right times by properly setting up your opening hours on storekit. This will guide you through the setup step by step.
- [Navigating Your Store's General Settings](https://help.storekit.com/en/articles/6430012-navigating-your-store-s-general-settings.md): Enter your store’s basic information in the general settings on storekit. This guide will walk you through the key options and features.
- [How To Place A Test Order](https://help.storekit.com/en/articles/6430252-how-to-place-a-test-order.md): Make sure everything runs smoothly by placing a test order. This guide will walk you through the process step by step.
- [Question about your order?](https://help.storekit.com/en/articles/6788826-question-about-your-order.md)
- [How To Add/Remove a Storekit User](https://help.storekit.com/en/articles/8338532-how-to-add-remove-a-storekit-user.md)
- [Setting Up Manager PINs](https://help.storekit.com/en/articles/8051032-setting-up-manager-pins.md): Keep control over key settings by setting up manager PINs on storekit. This guide will show you how to do it in just a few steps.
- [How To Reset Password On Storekit](https://help.storekit.com/en/articles/10770442-how-to-reset-password-on-storekit.md): If you’ve forgotten your storekit user password, don’t worry! You can request to reset it anytime by following this guide.
- [How To Download Your Store QR](https://help.storekit.com/en/articles/10770494-how-to-download-your-store-qr.md): Make online ordering faster and easier for customers. Here’s how to download your store’s unique QR code on storekit.
- [Setting Up Delivery Fee And Fixed Charge](https://help.storekit.com/en/articles/6430136-setting-up-delivery-fee-and-fixed-charge.md): Easily add a delivery fee and fixed charge to orders to boost revenue and simplify tipping. This guide walks you through the setup in just a few steps.
- [Submit a Feature Request](https://help.storekit.com/en/articles/6430305-submit-a-feature-request.md)

## Going Live

- [How To Properly Set Up Your Pre-Orders](https://help.storekit.com/en/articles/6430237-how-to-properly-set-up-your-pre-orders.md): Manage demand and keep orders running smoothly by setting up pre-orders on storekit. This guide walks you through the process step by step.
- [How To Change Order Status](https://help.storekit.com/en/articles/5970603-how-to-change-order-status.md): Keep customers informed about their order status and efficiently manage orders on storekit. This guide will show you how to do it in just a few steps.
- [How To Reject An Order](https://help.storekit.com/en/articles/5970566-how-to-reject-an-order.md): Manage your workflow efficiently by rejecting orders on storekit when needed. This guide walks you through the process step by step.
- [How To Temporarily Disable Ordering](https://help.storekit.com/en/articles/6752762-how-to-temporarily-disable-ordering.md): Pause orders when needed by snoozing orders on storekit. This guide will show you how to do it in just a few clicks.
- [Refunding An Order](https://help.storekit.com/en/articles/5970487-refunding-an-order.md): Handle refunds smoothly directly through storekit. This guide walks you through the steps to issue a refund quickly and easily.
- [My store says I’m not accepting orders at the minute](https://help.storekit.com/en/articles/5970401-my-store-says-i-m-not-accepting-orders-at-the-minute.md)
- [Maximum order value](https://help.storekit.com/en/articles/8191937-maximum-order-value.md)
- [How To Block Off A Pre-Order Timeslot](https://help.storekit.com/en/articles/12414231-how-to-block-off-a-pre-order-timeslot.md): A quick guide on blocking off pre-order timeslots in storekit. Easily manage availability and control when customers can place orders.
- [How To Move An Order To Another Date/Time](https://help.storekit.com/en/articles/12499632-how-to-move-an-order-to-another-date-time.md): Learn how to move a pre-order to another date or timeslot. Keep customer orders organised and schedules running smoothly.
- [How To Add Store Notices](https://help.storekit.com/en/articles/5970380-how-to-add-store-notices.md): Keep customers informed of important updates by adding store notices on storekit. This guide walks you through the setup in just a few steps.
- [Informing A Customer About A Problem With Their Order](https://help.storekit.com/en/articles/5443766-informing-a-customer-about-a-problem-with-their-order.md): Keep customers updated by quickly informing them about any issues with their order on storekit. This guide walks you through the best way to find their contact information.

## Marketing

- [Exploring CRMs On Storekit](https://help.storekit.com/en/articles/6431177-exploring-crms-on-storekit.md): Understand your customers better and build loyalty by exploring CRMs on storekit. This guide walks you through what their benefits are and how to use them effectively.
- [Stampede Integration With Storekit](https://help.storekit.com/en/articles/6062915-stampede-integration-with-storekit.md): Enhance customer loyalty and engagement by integrating Stampede with storekit.
- [Mailchimp](https://help.storekit.com/en/articles/8845847-mailchimp.md): Connect with your customers and boost engagement by integrating Mailchimp with storekit.
- [Airship](https://help.storekit.com/en/articles/8845856-airship.md): Boost customer engagement with Airship integration on storekit.
- [Klaviyo](https://help.storekit.com/en/articles/8501965-klaviyo.md): Improve customer loyalty and increase spend per head with email marketing by integrating your store with Klaviyo.
- [Marketing Your Storekit Takeaway](https://help.storekit.com/en/articles/6234748-marketing-your-storekit-takeaway.md): Drive more orders and grow your business with smart marketing for your storekit takeaway. This guide covers the best strategies to get started.
- [How To Add Your Storekit Takeaway Store To Your Google Profile](https://help.storekit.com/en/articles/9717922-how-to-add-your-storekit-takeaway-store-to-your-google-profile.md)

## Storekit+

- [Storekit+ Features](https://help.storekit.com/en/articles/6901546-storekit-features.md): Unlock advanced tools with storekit+ premium features. This guide walks you through everything included and how to make the most of it.
- [How To Set Up Smart Tips](https://help.storekit.com/en/articles/8514122-how-to-set-up-smart-tips.md): Increase gratuities and streamline tipping by setting up Smart Tips on storekit. This guide walks you through the setup step by step.
- [Custom Text for Tips/Service Charge](https://help.storekit.com/en/articles/8050958-custom-text-for-tips-service-charge.md): Personalise your tipping and service charge messages with custom text for Pay-At-Table stores. This guide shows you how to set it up in just a few steps.
- [Boost Your Online Ratings with Smart Reviews](https://help.storekit.com/en/articles/6870751-boost-your-online-ratings-with-smart-reviews.md): A quick guide on our premium Smart Review feature - helping restaurant partners boost their online ratings and manage feedback, in real-time
- [Integrating TiPJAR To Your Store](https://help.storekit.com/en/articles/6431126-integrating-tipjar-to-your-store.md): Make cashless tipping seamless by integrating TiPJAR with your storekit setup. This guide walks you through the process step by step.
- [Integrating With OpenTable](https://help.storekit.com/en/articles/12053311-integrating-with-opentable.md): Connect your storekit menu to OpenTable for more efficient menu management. This guide will show you the step by step process.
- [Tenzo Integration](https://help.storekit.com/en/articles/12498967-tenzo-integration.md)

## Premium

- [Navigating Your Pay At Table Store](https://help.storekit.com/en/articles/7320988-navigating-your-pay-at-table-store.md): Streamline table service and enhance the dining experience with Pay-at-Table store on storekit. This guide walks you through the key features and settings.

## Discounts & Promotions

- [How To Set Up Discounts on Storekit](https://help.storekit.com/en/articles/10580342-how-to-set-up-discounts-on-storekit.md)
- [How To Set Up Fixed Monetary Discounts on Storekit](https://help.storekit.com/en/articles/10576249-how-to-set-up-fixed-monetary-discounts-on-storekit.md): Fixed discounts is an effective way to reward customers and encourage ordering. This guide will show you how to set them up in minutes.
- [How To Set Up Percentage Discounts on Storekit](https://help.storekit.com/en/articles/10578364-how-to-set-up-percentage-discounts-on-storekit.md): Percentage discounts help boost sales and improve customer retention. This guide will show you how to set them up in just a few steps.
- [How To Set Up Free Delivery Discounts on Storekit](https://help.storekit.com/en/articles/10578999-how-to-set-up-free-delivery-discounts-on-storekit.md): Free delivery discounts are a simple and effective way to increase orders and keep customers happy. Learn how to set this up in a few taps.
- [Setting Up Buy X Get Y Discounts on Storekit](https://help.storekit.com/en/articles/10578499-setting-up-buy-x-get-y-discounts-on-storekit.md): Conditional discounts allow you to reward customers and encourage bigger orders. Learn about conditional discounts on storekit on this guide.
- [Auto-applied Discounts on Storekit](https://help.storekit.com/en/articles/8705268-auto-applied-discounts-on-storekit.md): Make checkout for specific items or categories more convenient with auto-applied discounts on storekit. This guide will show you how to set them up in minutes.
- [Limiting Discount Availability on Storekit](https://help.storekit.com/en/articles/10578640-limiting-discount-availability-on-storekit.md): Control your promotions and maximise profits by limiting discount availability. This guide will show you how to set them up in minutes.
- [Limiting Discount Redemptions on Storekit](https://help.storekit.com/en/articles/10578909-limiting-discount-redemptions-on-storekit.md)
- [Scheduling Discounts on Storekit](https://help.storekit.com/en/articles/10627935-scheduling-discounts-on-storekit.md): Plan your promotions in advance by scheduling discounts on storekit. This guide will walk you through the setup in just a few steps.
- [Setting Minimum Spend and Maximum Discount Amounts on Storekit](https://help.storekit.com/en/articles/10579703-setting-minimum-spend-and-maximum-discount-amounts-on-storekit.md): Make sure your discounts stay profitable by setting maximum limits on storekit. This guide will show you how to do it quick and easy.
- [Including or Excluding Delivery Fee on Discounts on Storekit](https://help.storekit.com/en/articles/10627182-including-or-excluding-delivery-fee-on-discounts-on-storekit.md): Decide whether discounts apply to delivery fees with a simple setup on storekit. This guide will walk you through the process step by step.
- [Bulk Importing Discounts on Storekit](https://help.storekit.com/en/articles/10580355-bulk-importing-discounts-on-storekit.md)

## Printers Set Up

- [Setting Up A New Printer On Storekit](https://help.storekit.com/en/articles/5996493-setting-up-a-new-printer-on-storekit.md): Ensure smooth order processing with a storekit-configured printer. This guide walks you through the setup step by step.
- [Printer Settings & Buffer](https://help.storekit.com/en/articles/6430320-printer-settings-buffer.md): Optimise order printing by adjusting your printer settings and buffer on storekit. This will guide you through the setup step by step.
- [Setting Up Split Printing](https://help.storekit.com/en/articles/6430333-setting-up-split-printing.md): Improve kitchen efficiency by setting up split printing on storekit. This guide walks you through the process step by step.
- [Test Print](https://help.storekit.com/en/articles/6767419-test-print.md)

## Troubleshooting

- [My printer is not working. Why?](https://help.storekit.com/en/articles/6003845-my-printer-is-not-working-why.md): Troubleshoot and reset a printer on storekit.
- [Printing Order For Items On Tickets](https://help.storekit.com/en/articles/6812694-printing-order-for-items-on-tickets.md): Ensure accurate order processing by setting up the printing order of menu items on tickets. This guide walks you through the setup step by step.
- [How To Delete A Printer From My Store](https://help.storekit.com/en/articles/6550545-how-to-delete-a-printer-from-my-store.md): If you ever need to delete a printer from your store, this guide will help you through the whole process step by step.
- [Troubleshooting for Lightspeed \(K-series\) Sync Menu](https://help.storekit.com/en/articles/6615787-troubleshooting-for-lightspeed-k-series-sync-menu.md)

## Reports 

- [🔍 Storekit VAT FAQ \(Effective July 1st, 2025\)](https://help.storekit.com/en/articles/11668504-storekit-vat-faq-effective-july-1st-2025.md)
- [Customers’ Feedback](https://help.storekit.com/en/articles/6430284-customers-feedback.md): Gather valuable insights and improve service by reviewing customer feedback collected on storekit. This guide walks you through how to access and manage it effectively.
- [Pre-Orders Product Report](https://help.storekit.com/en/articles/6430315-pre-orders-product-report.md): Stay on top of demand and efficiently manage your pre-orders by accessing your Pre-Orders Report This guide walks you through how to access and analyse it.
- [Sales Reports](https://help.storekit.com/en/articles/6430077-sales-reports.md): Track performance and make data-driven decisions by accessing sales reports on storekit. This guide walks you through how to view and analyse them.
- [Refunded Orders Report](https://help.storekit.com/en/articles/8565784-refunded-orders-report.md): Keep track of refunds by accessing the Refunded Orders report on storekit. This guide walks you through how to generate and review it.